Custom Order Policy

When ordering you will be sent an email and which you must fill out and send back to the provided email. This form will include the type of item being made, the color(s) that you would like the item made in, and any specific details that you would like to have added to the item. Details will be outlined in the form.

A 50% deposit is required at the time you submit your order so that the materials needed to make the item can be arranged. The order may take up to 2-6 weeks to complete however you will be kept up to date on the status of your product(s).

You may cancel the order up to 14 days after the order has been placed. If you cancel within that time the deposit will be returned to the original payment method. If after 14 days you may still cancel your order, but at this point, no refund will be given back, because the project has already been started.

At the point the customer canceled the item, the item then belongs to the company and the company has a right to sell the product ordered for the full price.

Due to the nature of custom products we cannot accept any returns or refunds on them. As all custom products are specifically made for each customer, we are unable to refund or return any item.

If you wish to change or cancel any order, please get in touch with us as soon as possible. If orders have already been processed, unfortunately, we are unable to do anything about it. All cancelations will be at the discretion of Yarn Happy 19.

We will do our utmost to stay within the given time frame. Please note that we are not responsible for late receipt of any order due to any unforeseeable circumstances, such as weather issues or delays caused by shipping couriers.